At Clinique Belle, we respect your privacy and understand that information shared with a healthcare provider can be personal and sensitive. This Privacy Policy explains how Clinique Belle collects, uses, stores and protects information when you visit our website, contact us, request an appointment or communicate with our team through the website.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. About Clinique Belle
Clinique Belle is a plastic, cosmetic and reconstructive surgery clinic based in Koramangala, Bengaluru.
Our website provides information about our doctors, treatments, surgical and non-surgical procedures, and ways to contact the clinic for consultations and appointments.
For website-related privacy enquiries, you can contact us using the details provided at the end of this policy.
2. Information We May Collect
Depending on how you interact with our website, we may receive information such as:
- Your name
- Email address
- Mobile or telephone number
- The treatment or service you are enquiring about
- Information included in your enquiry or message
- Appointment-related information
- Information that you voluntarily provide when communicating with the clinic
- Information required to arrange a video consultation, where applicable
If you choose to describe a medical condition, previous treatment, symptoms, photographs or other healthcare information in an enquiry, that information may contain sensitive personal information. Please share only information that is reasonably necessary for your enquiry or consultation.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by the website or by services used to operate and understand website performance.
This may include:
- IP address
- Browser and device information
- Operating system
- Pages visited
- Approximate time spent on pages
- Referring website or source
- Website interaction information
- Technical information relating to website performance and security
This information is generally used in an aggregated or technical manner to maintain, secure and improve the website.
4. How We Use Your Information
Information submitted through the website may be used to:
- Respond to your enquiry
- Contact you regarding an appointment
- Understand which treatment or service you are interested in
- Coordinate consultation requests
- Provide information requested by you
- Communicate with you about your interaction with the clinic
- Improve our website and the information available on it
- Maintain website security and prevent misuse
- Meet applicable legal, regulatory or professional obligations
We do not use information submitted through an enquiry form for purposes unrelated to your request unless there is a lawful basis for doing so or you have provided the necessary consent.
5. Appointment Enquiries
Submitting an appointment or enquiry form does not, by itself, confirm an appointment.
A member of the Clinique Belle team may contact you using the information provided to discuss your request, availability and the next steps.
Any treatment recommendation, diagnosis or medical advice will depend on an appropriate consultation with a qualified medical professional.
6. Medical Information
The website is primarily intended to provide general information and facilitate communication with the clinic.
Information available on the website should not be treated as a substitute for an individual medical consultation, diagnosis or treatment plan.
If you voluntarily provide medical information through an online enquiry, email or other communication channel, we will use that information for the purpose for which it was provided, including responding to your enquiry or facilitating consultation where appropriate.
For your own privacy and security, please avoid submitting unnecessary medical records, identification documents, financial information or other highly sensitive information through a general website form unless specifically requested by the clinic.
7. Video Consultations and Payments
Clinique Belle may provide arrangements for video consultations.
Where an online consultation or payment service is used, information may be processed by the relevant service provider in accordance with its own privacy policy and terms.
Clinique Belle does not control the privacy practices of independent third-party platforms. Users should review the applicable terms and privacy policies before submitting information or making a payment through an external platform.
8. Cookies and Similar Technologies
Our website may use cookies or similar technologies to ensure that the website functions properly, understand how visitors use the website and improve the overall user experience.
Cookies may help us understand information such as website visits, page interactions and general usage patterns.
Some cookies may be placed by third-party services used for website functionality, analytics, security or other legitimate website purposes.
Where required, you may be provided with choices regarding non-essential cookies through the website’s cookie settings.
You can also control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.
9. Third-Party Services
Our website may use third-party services for purposes such as:
- Website hosting
- Website security
- Analytics
- Appointment or communication functionality
- Video consultation
- Payment processing
- Embedded videos or other website content
Where third-party services process information, their own privacy policies may also apply.
We take reasonable steps to use service providers appropriate for the intended purpose and to protect information handled through our website.
10. Communication
If you provide your telephone number, email address or other contact information while making an enquiry, Clinique Belle may use those details to respond to your request or communicate with you regarding an appointment or consultation.
Where applicable, communication may take place through telephone, email, messaging applications or other channels that you have provided or requested.
If you no longer wish to receive non-essential communications, you may contact us and request that such communications be stopped.
11. Sharing of Information
Clinique Belle does not sell your personal information.
Information may be shared where reasonably necessary with:
- Doctors and authorised clinic personnel involved in handling your enquiry or consultation
- Service providers supporting the operation of the website
- Technology, hosting, security, communication or payment providers where required
- Professional advisers where necessary
- Government authorities, regulators or law-enforcement agencies where required by applicable law
Information will not be disclosed to unrelated third parties for their own marketing purposes without an appropriate lawful basis or consent where required.
12. Protection of Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
However, no website, electronic communication system or method of transmitting information over the internet can be guaranteed to be completely secure.
For this reason, we encourage visitors to exercise appropriate care when submitting personal or medical information online.
13. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate records, to provide services, or to meet applicable legal, regulatory and professional requirements.
The period for which information is retained may therefore vary depending on the type of information and the reason it was collected.
14. Your Privacy Choices and Rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
- Request information about personal data held by us
- Request correction of inaccurate information
- Request deletion of information where applicable
- Withdraw consent where processing is based on consent
- Raise a concern regarding the way your information is handled
Requests will be considered in accordance with applicable law and may be subject to reasonable verification requirements.
To make a privacy-related request, please contact us using the details below.
15. Children’s Privacy
Our website is not intended to knowingly collect personal information from children for independent use of the website.
Where healthcare services are being considered for a minor, information may be provided by a parent, guardian or other person legally authorised to act on the child’s behalf.
16. Links to Other Websites
Our website may contain links to websites or online platforms operated by third parties.
Clinique Belle is not responsible for the privacy practices, content or security of those external websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology or applicable legal requirements.
The revised version will be published on this page with an updated “Last Updated” date.
18. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Clinique Belle.
Clinique Belle
No. 461, 8th Main, 4th Block,
Koramangala, Bengaluru – 560034, India
Phone: +91 80 2552 0035
Mobile: +91 94835 06268
Email: info@cliniquebelle.in
We will make reasonable efforts to review and respond to privacy-related enquiries within an appropriate period.